Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Do support ever reply..?

#1
I messaged support a month ago trying to get my account recovered (alt account) and to this day ive not had a response

Then since the temp login was removed ive lost access to my main account its saying the password is incorrect and my email is no longer registered to my account. i messaged support about this also and no response. is there another way to get my account recovered?

Re: Do support ever reply..?

#2
I get the feeling that every server reset, all current support tickets get reset as well. I also submitted a missing item ticket on July 4 and never heard anything.
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Re: Do support ever reply..?

#4
There's a backlog that is being worked on - in the meantime please do not send in more than one request as this can slow down the process further.

If you can provide me with your email I can check on its current status.

Thanks

Re: Do support ever reply..?

#7
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while. [email protected] is email im currently using ^^ thx.
Your email from Saturday looks good, the one from 21st did not have enough info.

We don't work weekends, you should have a reply this week.
Any update on situation its been a week and nothing from support.

Re: Do support ever reply..?

#8
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while. [email protected] is email im currently using ^^ thx.
Your email from Saturday looks good, the one from 21st did not have enough info.

We don't work weekends, you should have a reply this week.
Any update on the situation??? still no reply.

Re: Do support ever reply..?

#9
I have been trying for weeks to get help on a simple issue and I am getting no response or help via email or in game who can I call email or text something that could have been a easy fix is getting out of hand
Jonnny 226 warrior
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