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Do support ever reply..?
Posted: Sun Aug 06, 2017 2:58 pm
by lnfluxzy
I messaged support a month ago trying to get my account recovered (alt account) and to this day ive not had a response
Then since the temp login was removed ive lost access to my main account its saying the password is incorrect and my email is no longer registered to my account. i messaged support about this also and no response. is there another way to get my account recovered?
Re: Do support ever reply..?
Posted: Sun Aug 06, 2017 3:02 pm
by Aileron
I get the feeling that every server reset, all current support tickets get reset as well. I also submitted a missing item ticket on July 4 and never heard anything.
Re: Do support ever reply..?
Posted: Sun Aug 06, 2017 3:05 pm
by lnfluxzy
Everything on my main was fine until they removed temp login, now the password (which i only recently set) doesnt work and the email i used to reset it doesnt either.
Re: Do support ever reply..?
Posted: Mon Aug 07, 2017 10:49 am
by Muldar
There's a backlog that is being worked on - in the meantime please do not send in more than one request as this can slow down the process further.
If you can provide me with your email I can check on its current status.
Thanks
Re: Do support ever reply..?
Posted: Mon Aug 07, 2017 12:51 pm
by lnfluxzy
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while.
[email protected] is email im currently using ^^ thx.
Re: Do support ever reply..?
Posted: Mon Aug 07, 2017 1:02 pm
by Muldar
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while.
[email protected] is email im currently using ^^ thx.
Your email from Saturday looks good, the one from 21st did not have enough info.
We don't work weekends, you should have a reply this week.
Re: Do support ever reply..?
Posted: Sun Aug 13, 2017 2:48 pm
by lnfluxzy
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while.
[email protected] is email im currently using ^^ thx.
Your email from Saturday looks good, the one from 21st did not have enough info.
We don't work weekends, you should have a reply this week.
Any update on situation its been a week and nothing from support.
Re: Do support ever reply..?
Posted: Mon Aug 14, 2017 8:01 pm
by lnfluxzy
Thats RIP. email i made time ago was about alt if that is still waiting to be done main is gonna take a while.
[email protected] is email im currently using ^^ thx.
Your email from Saturday looks good, the one from 21st did not have enough info.
We don't work weekends, you should have a reply this week.
Any update on the situation??? still no reply.
Re: Do support ever reply..?
Posted: Tue Aug 15, 2017 7:29 pm
by MommaBank
I have been trying for weeks to get help on a simple issue and I am getting no response or help via email or in game who can I call email or text something that could have been a easy fix is getting out of hand
Re: Do support ever reply..?
Posted: Tue Aug 15, 2017 9:27 pm
by lnfluxzy
5 weeks since first email sent here. last week told that support would handle in that week and still no response. 35 days without my acc now