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Enable my Account
Posted: Wed Aug 09, 2017 2:43 pm
by LVImpression
My account has been wrongly disabled due to scamming. I read disciplinary procedure and none of those steps were followed. I want my account enabled right away and demand some compensation.
http://celtic-heroes.com/support/polici ... procedure/
Re: Enable my Account
Posted: Wed Aug 09, 2017 3:08 pm
by LVImpression
Alright, to be fair, Muldar did actually come online in Fingal and warn me. However, that was completely unofficial! I should have got a message when I logged in or something. Muldar in the castle that day was just testing things for the update.
Re: Enable my Account
Posted: Wed Aug 09, 2017 3:32 pm
by Muldar
If you would like to appeal your account being banned you will be required to email
[email protected] with the following information:
Username:
Account creation date (rough):
Characters on the account and levels:
Platinum purchased on the account (rough):
E-mail address on the account:
Reason you feel you should be re-enabled:
Thanks
Re: Enable my Account
Posted: Wed Aug 09, 2017 3:40 pm
by LVImpression
If you would like to appeal your account being banned you will be required to email
[email protected] with the following information:
Username:
Account creation date (rough):
Characters on the account and levels:
Platinum purchased on the account (rough):
E-mail address on the account:
Reason you feel you should be re-enabled:
Thanks
I already emailed them and I did not provide this information. Can this email be deleted or do I have to send another?
Re: Enable my Account
Posted: Wed Aug 09, 2017 3:50 pm
by Muldar
If you would like to appeal your account being banned you will be required to email
[email protected] with the following information:
Username:
Account creation date (rough):
Characters on the account and levels:
Platinum purchased on the account (rough):
E-mail address on the account:
Reason you feel you should be re-enabled:
Thanks
I already emailed them and I did not provide this information. Can this email be deleted or do I have to send another?
Send another with the required information.
Re: Enable my Account
Posted: Wed Aug 09, 2017 4:48 pm
by BubsMcFace
Take your time otm
Re: Enable my Account
Posted: Wed Aug 09, 2017 6:11 pm
by Bluemuse
Re: Enable my Account
Posted: Wed Aug 09, 2017 6:25 pm
by etha
You openly scam people out of their rl money or what they have worked for in game. Your ip should have a permanent ban imo. If otm really will allow this I don't even know what to say except wow otm wow
Re: Enable my Account
Posted: Wed Aug 09, 2017 6:44 pm
by Zyz
Says they reserve the right to disable without warning. The fact that you have went out of your way to ruin the fun of others by stealing from them and fraud yourself and the only reason you want your toon back is to deceive others. I've never seen anyone that had been reported from all servers.
Re: Enable my Account
Posted: Wed Aug 09, 2017 7:11 pm
by LVImpression
Says they reserve the right to disable without warning. The fact that you have went out of your way to ruin the fun of others by stealing from them and fraud yourself and the only reason you want your toon back is to deceive others. I've never seen anyone that had been reported from all servers.
They will disable without warning for more serious issues such as hacking. However, scamming is a completely different issue. They even state that in this article.
http://celtic-heroes.com/support/suppor ... ng-issues/
"If you are found to be scamming other players of their items and gold, you will be subject to the Celtic Heroes Disciplinary Procedure."
They went against their own rules and banned me without any official in-game warning. I should be compensated for this.