Celtic Heroes

Hi guys,

just wondering if the support team and the appeals team also work on weekends since I assume that there are quite a lot of players on.
And also why the support and the appeals team never respond to e-mails and give any details about restarting accounts, for instance.

Answers are appreciated

+1 to this I sent an email with everything that they ask for and just got an automated response back and then you have to wait like 2 months.....

seriously, that is unacceptable. Muldar told me that restarting an account would take usually 7 days. It is been more than 7 days now and I am still waiting! I put a lot of money in it and my clan needs me. I cannot wait that long anymore

Lmao

I sent an email to the appeals with an account info and every detail and they sent me an email asking for the details when I just sent it to them lol

I accidentally dropped an item and I sent a support ticket to the support team. Guess what? It's been almost a month now and still haven't gotten a response. How can a support team be called a "support team" when they can't even support and help out the players when needed. It's really ridiculous how it takes them forever just to resolve a issue compared to other mmorpg games which support tickets are replied and resolve in a few days. Horrible Service is all i got to say presented by them

I accidentally dropped an item and I sent a support ticket to the support team. Guess what? It's been almost a month now and still haven't gotten a response. How can a support team be called a "support team" when they can't even support and help out the players when needed. It's really ridiculous how it takes them forever just to resolve a issue compared to other mmorpg games which support tickets are replied and resolve in a few days. Horrible Service is all i got to say presented by them

Lol. Patience

I had to wait like 3 months once just to get a glitched account fixed. If you have patience it isn't all that bad

Hi guys,

just wondering if the support team and the appeals team also work on weekends since I assume that there are quite a lot of players on.
And also why the support and the appeals team never respond to e-mails and give any details about restarting accounts, for instance.
Answers are appreciated

The team does not work weekends.

Support work through emails in waves ,you will still be in the queue (Typically 7 - 14 days reply time).

I accidentally dropped an item and I sent a support ticket to the support team. Guess what? It's been almost a month now and still haven't gotten a response. How can a support team be called a "support team" when they can't even support and help out the players when needed. It's really ridiculous how it takes them forever just to resolve a issue compared to other mmorpg games which support tickets are replied and resolve in a few days. Horrible Service is all i got to say presented by them

Character name and world?