Page 1 of 1

Plz Help:(

Posted: Tue Aug 22, 2017 9:14 am
by Peter22
So I broke my iPhone and am trying to log with an android till I can get it fixed and it keeps telling me I need to change my username and whenever I try to do so it seis it's wrong and ik it's not I don't wanna restart judging I'm around lvl 160 and have plenty of alts over lvl 100 and a lot of gold plz help me OTM I love this game and have been playing for years thanks

Re: Plz Help:(

Posted: Tue Aug 22, 2017 10:05 am
by Muldar
So I broke my iPhone and am trying to log with an android till I can get it fixed and it keeps telling me I need to change my username and whenever I try to do so it seis it's wrong and ik it's not I don't wanna restart judging I'm around lvl 160 and have plenty of alts over lvl 100 and a lot of gold plz help me OTM I love this game and have been playing for years thanks
If your accounts were previously conflicted you would have been asked to update your password, please ensure you are using this password to login.

If you still cannot login please contact [email protected] with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

thanks

Re: Plz Help:(

Posted: Tue Aug 22, 2017 5:02 pm
by Peter22
Now it just dies that I can't connect to any servers and to try again later

Re: Plz Help:(

Posted: Wed Aug 23, 2017 10:25 am
by Muldar
Now it just dies that I can't connect to any servers and to try again later
Please ensure you have the latest build from the Play Store and that you have wiped cache and data from the Celtic Heroes app.

Re: Plz Help:(

Posted: Thu Aug 24, 2017 8:26 am
by Peter22
Back to just saying account conflict
I don't understand I have so much stuff please help

Re: Plz Help:(

Posted: Thu Aug 24, 2017 10:23 am
by Muldar
Back to just saying account conflict
I don't understand I have so much stuff please help
This is a notification of a conflicted account between Android and iOS after our move to cross platform.

Please tap the Yellow ! and follow the required steps to regain access to your account, this is simply modifying your username to be a new non conflicted name (Just try adding a number at the end).

If you are receiving a notification that your user credentials are incorrect you have input either your username or password wrong.

If you need further assistance please contact support and we can guide you through the steps.