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Lost account

Posted: Thu Aug 24, 2017 3:11 pm
by offiues
I emailed support on the 28th of July, I sent them everything they needed for the account and got a automated response in reply asking for all the info I just sent them. I have still yet to get a reply can someone give me an update please
Many thanks

Re: Lost account

Posted: Thu Aug 24, 2017 3:30 pm
by Muldar
I emailed support on the 28th of July, I sent them everything they needed for the account and got a automated response in reply asking for all the info I just sent them. I have still yet to get a reply can someone give me an update please
Many thanks
Could you reply to their email with the information requested.

I understand you provided it in your first email but this helps them keep a record and speeds up the process.

Thanks

Re: Lost account

Posted: Thu Aug 24, 2017 8:58 pm
by offiues
I emailed support on the 28th of July, I sent them everything they needed for the account and got a automated response in reply asking for all the info I just sent them. I have still yet to get a reply can someone give me an update please
Many thanks
Could you reply to their email with the information requested.

I understand you provided it in your first email but this helps them keep a record and speeds up the process.

Thanks
I did on the 28th

Re: Lost account

Posted: Fri Aug 25, 2017 9:52 am
by Muldar
You appear to have replied with

"Hiya I sent everything you needed in the first email? Is this just an automated email I'm presuming"

Please reply to their email with the requested information in the format they outlined.