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Cant change password
Posted: Sun Aug 27, 2017 8:38 am
by Anub
Hello, I have a problem with changing my password (when I log into my account - change the password - I enter the old one and the new one, but the error is not the correct password, please help me already sent a letter in support, but there was no reply.
Re: Cant change password
Posted: Sun Aug 27, 2017 2:07 pm
by Aileron
this is a pretty common error since the cross platform update.
there is no current fix, you have to message support, send them your new password and they will change it for you.
yeah, i know, it's pretty risky and should've been a high priority fix on the last client update, but it wasn't. with how busy support is with ticket items, changing people's passwords is the last thing they need.
Re: Cant change password
Posted: Sun Aug 27, 2017 4:39 pm
by Loco cola
this is a pretty common error since the cross platform update.
there is no current fix, you have to message support, send them your new password and they will change it for you.
yeah, i know, it's pretty risky and should've been a high priority fix on the last client update, but it wasn't. with how busy support is with ticket items, changing people's passwords is the last thing they need.
The password auto reset system is down
Re: Cant change password
Posted: Sun Aug 27, 2017 11:59 pm
by Aileron
this is a pretty common error since the cross platform update.
there is no current fix, you have to message support, send them your new password and they will change it for you.
yeah, i know, it's pretty risky and should've been a high priority fix on the last client update, but it wasn't. with how busy support is with ticket items, changing people's passwords is the last thing they need.
The password auto reset system is down
Not quite true. There are certain accounts, particularly those that went thru the conflict resolution, that have problems changing passwords. Some accounts are okay. I just changed passwords on my bank toons, with no issues.