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Staff please help me

Posted: Tue Oct 03, 2017 10:17 am
by xKRCelticHeroes
Hey,

I stopped playing a while ago but now I want to play again I just can't remember my username. I know my email and if I knew my username I would be able to play.

I sent an email to the support and no response even though it included all my details like character name, email address, purchase receipts etc.

Why is there no 'forgot username' button where it will send your username to your email then there wouldn't be this problem.

Please just can a staff member tell me my username I will give you the email to the account and proof of all my purchases on google play which is a lot.

Thanks

Re: Staff please help me

Posted: Wed Oct 04, 2017 12:53 pm
by Muldar
Can you provide me with your character name and I can search the inbox for the status of your email?

Thanks

Re: Staff please help me

Posted: Wed Oct 04, 2017 4:44 pm
by xKRCelticHeroes
Thank you for the reply man my character name:

xKR - He is a rogue over 100 but I cant remember the exact level

Re: Staff please help me

Posted: Fri Oct 06, 2017 6:06 am
by xKRCelticHeroes
Do you know my username yet Muldar?

Re: Staff please help me

Posted: Mon Oct 09, 2017 1:57 pm
by xKRCelticHeroes
Can you provide me with your character name and I can search the inbox for the status of your email?

Thanks
Please help man i dont have a email back yet. Thr subject of email is 'Forgot username with the images' it has the images of purchases.

Re: Staff please help me

Posted: Mon Oct 09, 2017 2:18 pm
by Muldar
You should have received a reply today, please refresh your inbox and check your junk folder.

Thanks

Re: Staff please help me

Posted: Mon Oct 09, 2017 2:52 pm
by xKRCelticHeroes
You should have received a reply today, please refresh your inbox and check your junk folder.

Thanks
Thank you man I replied to it. It asked if I had any other character names but I couldnt really remember. Will i still be able to get my account back? I attached the images of purchases to it too

Re: Staff please help me

Posted: Thu Oct 19, 2017 5:30 pm
by xKRCelticHeroes
When will they reply to me now?

Re: Staff please help me

Posted: Mon Oct 23, 2017 4:18 pm
by xKRCelticHeroes
2 weeks since I replied, please help me i provided proof and every purchase

Re: Staff please help me

Posted: Fri Oct 27, 2017 1:27 pm
by xKRCelticHeroes
Any staff please help