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Password Lost Problem

Posted: Tue Oct 03, 2017 8:08 pm
by natsuu
hello, i changed my password 3 days ago and i dont remember it correctly. i have send alot email but still dont get reply. someone can kindly help me please?. i dont want lost my acc, i spent money on game and time.

Re: Password Lost Problem

Posted: Wed Oct 04, 2017 10:39 am
by Muldar
Our Support Team aims to reply to all emails within 7 - 14 days.

Please ensure you have included all necessary account information:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks