Page 1 of 1

Account gone?

Posted: Sat Oct 07, 2017 10:06 pm
by Shivahh
before the ios n droid servers mixed up i had a seperate account on both platforms and the account id was both the same and i think both my accounts got deleted? since i dont see one if my toons on top players

Re: Account gone?

Posted: Mon Oct 09, 2017 10:18 am
by Muldar
Are you unable to sign into the account?

Or are you being taken to character creation upon login?

Re: Account gone?

Posted: Tue Oct 10, 2017 2:32 am
by Shivahh
I'm not able to login at all

Re: Account gone?

Posted: Tue Oct 10, 2017 10:07 am
by Muldar
Please contact [email protected] with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks