Hello,
I can not log in to my account. I have a rogue that is lvl 221 and a druid that is lvl 1.. My username is [REMOVED]. I had not played on them in months. I just came back and could not log in.
Re: Can't Log In
#2Hi Panther,
What error message is being displayed?
Are you unable to recall your details or are being notified of an account conflict?
Thanks
What error message is being displayed?
Are you unable to recall your details or are being notified of an account conflict?
Thanks
Re: Can't Log In
#4Please contact [email protected] with the following details.
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Thanks
If you can provide them with the answers to these questions it will help speed up the process:
- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -
Thanks
Re: Can't Log In
#5Is it possible for me to retrieve my account if I had not registered a email on that account? Also, I already sent a request in the support tool in game. Should I send an email too?
Pantherlion 221
Soldiersofjah
Soldiersofjah
Re: Can't Log In
#6I sent a support ticket weeks ago, still not getting an reply.
Pantherlion 221
Soldiersofjah
Soldiersofjah
Re: Can't Log In
#7I got my password back and played for a few days until, I was logged out of my account and it said "incorrect username or password" again. @muldar can you help?
Pantherlion 221
Soldiersofjah
Soldiersofjah
Re: Can't Log In
#8There have been no additional password changes on the account, it appears to still be set as the password Support provided you with.
Re: Can't Log In
#9I have tried the password that support gave me but it does not appear to be working anymore.
Pantherlion 221
Soldiersofjah
Soldiersofjah