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Forgot my username and password for my old account

Posted: Fri Oct 20, 2017 1:15 am
by Kubota13
Title says all, I have a 163 ranger (around that level) on that account. The characters name is Ultima and the character has orange hair. The world that the account is in is Sulis and I used to play in 2013 and into 2014. I made a platinum purchase more than a few times, one on the date 08/25/2015. I have the receipt number and everything. Please help me find my old account support team :p

Re: Forgot my username and password for my old account

Posted: Fri Oct 20, 2017 10:24 am
by Muldar
I've found your email to the Support Team but you may want to add some additional required information:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

Re: Forgot my username and password for my old account

Posted: Fri Oct 20, 2017 4:16 pm
by Kubota13
Thanks for looking into in, and as a matter of fact I don't think that account does have an email, I created that one before it was mandated to have one. I sent the support team another email regarding the name, level, and what the character looks like. I also gave some transaction numbers and dates. I'll send another email with more information to make it easier, thanks bud!

Re: Forgot my username and password for my old account

Posted: Mon Oct 23, 2017 8:02 am
by Kubota13
I wonder how long it will take......lol

Re: Forgot my username and password for my old account

Posted: Mon Oct 23, 2017 9:59 am
by Muldar
Typically the support team reply within 7 - 14 days.

We don't work weekends so they are currently processing the queue.