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Need help can't log into my account

Posted: Thu Nov 09, 2017 10:40 am
by Seannology
Toon name: godslight
Server: epona

Re: Need help can't log into my account

Posted: Thu Nov 09, 2017 10:44 am
by Muldar
Toon name: godslight
Server: epona
Hey Sean,

To better assist you can you provide me with further details?

Are you able to login but can't get past character select?

What error messages are being displayed?

Thanks

Re: Need help can't log into my account

Posted: Thu Nov 09, 2017 10:46 am
by Seannology
It says account conflicted pw so I can't log in at all before update I had had to keep typing ^ios

Re: Need help can't log into my account

Posted: Thu Nov 09, 2017 2:42 pm
by Muldar
It says account conflicted pw so I can't log in at all before update I had had to keep typing ^ios
I've removed the iOS tag and unconflicted your account.

You will be able to sign in with your standard username now.

Re: Need help can't log into my account

Posted: Thu Nov 09, 2017 11:58 pm
by Seannology
Ty bro

Re: Need help can't log into my account

Posted: Fri Nov 10, 2017 2:17 am
by Emec
Do the ingame support tab work or do I need to post here?

Re: Need help can't log into my account

Posted: Fri Nov 10, 2017 2:16 pm
by Muldar
Do the ingame support tab work or do I need to post here?
What issue are you having?

Re: Need help can't log into my account

Posted: Fri Nov 10, 2017 9:50 pm
by Emec
I had the same password for all of my accounts but think I only had an email linked with the main. With the new cliant I don’t remember what the password is and can only reset the main account.

I’m assuming that’s the problem but I can’t change the password on the main account after resetting it. I used a non iOS computer to log onto the main it at one time and had to change the name a while back. I’m on Morgan.

Re: Need help can't log into my account

Posted: Tue Nov 14, 2017 2:09 am
by Emec
BTTT

Re: Need help can't log into my account

Posted: Tue Nov 14, 2017 11:58 am
by Muldar
I had the same password for all of my accounts but think I only had an email linked with the main. With the new cliant I don’t remember what the password is and can only reset the main account.

I’m assuming that’s the problem but I can’t change the password on the main account after resetting it. I used a non iOS computer to log onto the main it at one time and had to change the name a while back. I’m on Morgan.
Your secondary accounts don't appear to be conflicted or have an email registered, you will require this for a password change.

Please contact [email protected] with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -