Page 1 of 1
Email isn't working
Posted: Tue Dec 26, 2017 8:02 am
by Mehmet3994
Hey so i wa ting to change my email on an account and the email didn't come.. then I tried to reset password with the old email also didn't come so I'm not getting emails from support it was working fine 2 days ago:( how can I fix this problemo
Merry xmas
Re: Email isn't working
Posted: Tue Dec 26, 2017 9:01 am
by Tadaaah
Hi, can you send a ticket from within the game?
Re: Email isn't working
Posted: Tue Dec 26, 2017 9:05 am
by Mehmet3994
I have no more registered accounts to send with and every time I try to register one I can't actually receive an email to confirm:)
Re: Email isn't working
Posted: Wed Dec 27, 2017 3:31 am
by Tadaaah
Please email us the following to
[email protected]
. Account Username
. Account creation date (estimate)
. Character names, levels and worlds on the account
. Platinum purchases (values) on the account
. Premium purchases (items/upgrades)
. Trades on the account
. Some banked items on a particular character
. Email registered to the account
Removed your email from the forums. Don't post personal information to the forums.
Re: Email isn't working
Posted: Wed Dec 27, 2017 4:37 am
by soncaca
i have same problem. i cant log in now. new password after resetting doesn't come to my email
Re: Email isn't working
Posted: Wed Dec 27, 2017 4:39 am
by Mehmet3994
Please email us the following to
[email protected]
. Account Username
. Account creation date (estimate)
. Character names, levels and worlds on the account
. Platinum purchases (values) on the account
. Premium purchases (items/upgrades)
. Trades on the account
. Some banked items on a particular character
. Email registered to the account
Removed your email from the forums. Don't post personal information to the forums.
I don't remember any of those except for the stuff I obviously would remember like the name account level world email and account name :/ and also if I send in as much as I remember can I change my email on the account to my new one and can I also please actually start recieving emails.. also instead of me sending all the why can't u guys just fix emails xd
Re: Email isn't working
Posted: Wed Dec 27, 2017 7:45 am
by Tadaaah
We'll work with you to recover your account or change the email. We need to confirm account ownership to make changes on the account.
Please send in an email.
Re: Email isn't working
Posted: Wed Dec 27, 2017 8:18 pm
by Mehmet3994
We'll work with you to recover your account or change the email. We need to confirm account ownership to make changes on the account.
Please send in an email.
Friends said they have done this and were told too wait for bug to be fixed rip
Re: Email isn't working
Posted: Thu Dec 28, 2017 3:15 am
by Tadaaah
We'll work with you to recover your account or change the email. We need to confirm account ownership to make changes on the account.
Please send in an email.
Friends said they have done this and were told too wait for bug to be fixed rip
We can manually change your email for you. I think. Unless there is a bug in the tool that I'm unaware of...
Re: Email isn't working
Posted: Thu Dec 28, 2017 9:52 pm
by Mehmet3994
Can I msg u my account details?? And just change the email and give me anew password cus I can't recieve emails... and apparently alllotnof people rhaving this issue