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forgot password to acc with no registered email

Posted: Mon Jan 15, 2018 9:09 pm
by vicente12345
i trying to remember my pas but it is not working... and i havent registered a email onto it, is there anyway i can reset it

Re: forgot password to acc with no registered email

Posted: Tue Jan 16, 2018 11:54 pm
by Death stroke
I am having this same problem with my account and would REALLY appreciate a response from OTM because I literally can’t play my account anymore. Please help.

Re: forgot password to acc with no registered email

Posted: Wed Jan 17, 2018 11:42 am
by Muldar
Hi Heroes,

For account retrieval you will have to contact [email protected].

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Cheers

Re: forgot password to acc with no registered email

Posted: Sun Jan 21, 2018 4:39 pm
by Death stroke
I have sent an email to OTM support and it has been a week since I sent it. How long will it take them to see it and reply?

Re: forgot password to acc with no registered email

Posted: Tue Jan 23, 2018 1:48 pm
by Muldar
[Email Resolved]