Page 1 of 1

Confusion in appeals

Posted: Thu Feb 08, 2018 5:17 pm
by quinn2000
I got a message from support saying that they required my character names, servers, platinum purchases and all that. This is funny because I already sent them this information and they are asking for it again. This is taking forever now with one reply every week. Can you guys just give an answer either "yes" or "no" so I know whether I should invest in a new alt rogue? Accounts being appealed are Undercut, RageOfFire, etc.

Re: Confusion in appeals

Posted: Thu Feb 08, 2018 6:05 pm
by Agent K
"We kindly suggest you to wait as we reslove more issues, please message [email protected] and wait for response, ban issues are not to be handled on forums"

Thank you

Re: Confusion in appeals

Posted: Fri Feb 09, 2018 4:13 am
by ArawnRogue
Yeah the appeals/support system in this game is complete trash, I think they just get on 1 hour a week and send out a mass copy and paste to every case of them requesting that info and then get back for another hour next week lol. Don't think they actually read the content of the email.

Re: Confusion in appeals

Posted: Fri Feb 09, 2018 6:59 am
by Shivahh
"We kindly suggest you to wait as we reslove more issues, please message [email protected] and wait for response, ban issues are not to be handled on forums"

Thank you
Surely you wrote something on the forums when your rogue got banned.
#letsnotbehypocrites

Re: Confusion in appeals

Posted: Fri Feb 09, 2018 7:04 am
by Agent K
"We kindly suggest you to wait as we reslove more issues, please message [email protected] and wait for response, ban issues are not to be handled on forums"

Thank you
Surely you wrote something on the forums when your rogue got banned.
#letsnotbehypocrites
Lol you got me wrong, I'm not being a hypocrite, just being otm

Re: Confusion in appeals

Posted: Fri Feb 09, 2018 7:12 am
by Shivahh
"We kindly suggest you to wait as we reslove more issues, please message [email protected] and wait for response, ban issues are not to be handled on forums"

Thank you
Surely you wrote something on the forums when your rogue got banned.
#letsnotbehypocrites
Lol you got me wrong, I'm not being a hypocrite, just being otm
Well we can't all be Hitler can we?

Re: Confusion in appeals

Posted: Mon Feb 12, 2018 6:01 pm
by quinn2000
?

Re: Confusion in appeals

Posted: Mon Feb 12, 2018 7:09 pm
by BubsMcFace
Waiting waiting waiting