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Messenger Help (Support)
Posted: Tue Jun 19, 2018 4:40 pm
by Jab1991
I've got to ask guys, but why does it seem to take such a long time for a reply to a question or help for something via Facebook messenger as opposed to asking on here?
Are there like 2 separate teams or something?
Re: Messenger Help (Support)
Posted: Thu Jun 21, 2018 12:53 pm
by Eragon123
I've got to ask guys, but why does it seem to take such a long time for a reply to a question or help for something via Facebook messenger as opposed to asking on here?
Are there like 2 separate teams or something?
I think someone other than Tadaah is running the social media accounts, which means that you would need to wait for them to respond to you. Based on time zones, it could be a while. Whereas if you post on the forums, Tadaah is on here pretty much all day, so he'll be able to reply pretty quickly.
Re: Messenger Help (Support)
Posted: Thu Jun 21, 2018 1:57 pm
by Jab1991
I've got to ask guys, but why does it seem to take such a long time for a reply to a question or help for something via Facebook messenger as opposed to asking on here?
Are there like 2 separate teams or something?
I think someone other than Tadaah is running the social media accounts, which means that you would need to wait for them to respond to you. Based on time zones, it could be a while. Whereas if you post on the forums, Tadaah is on here pretty much all day, so he'll be able to reply pretty quickly.
Fair enough, I will keep that in mind. Thanks.
Re: Messenger Help (Support)
Posted: Thu Jun 21, 2018 1:59 pm
by Dark Kitty
Tadaaah is the one running the social media accounts.
Re: Messenger Help (Support)
Posted: Fri Jun 22, 2018 5:14 am
by Tadaaah
I generally have both open, but I can really only type in one place at a time. Caught up the PMs on Facebook yesterday. Need to jump in on support tickets/emails still. So if/when I disappear for a few hours, that is where I'll be. Also, pretty sure I answered you yesterday.