Celtic Heroes

Hey so my friend Facebook messaged the support team and also sent an email, she gave them the info they asked for and hasn't heard back and it's been a week, will they get back with her or can anyone else help? All it was, was a forgotten pass.
Name is Snips in Fingal server
Thanks.

We may need additional information. Emails were cleared out yesterday. But we tend to work in a cycle, so if you send a request in on emails, Facebook, etc. You'll probably get a duplicate message asking for more information on each platform.