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HELP! New phone, lost my account!

Posted: Sun Dec 30, 2018 8:02 am
by lithyxx
I just got a new phone after the old one got stolen and tried every email and password combo I have had in the past 5 years. Nothing worked. My username was [mod edit]. Is it possible to recover my account?.

Re: HELP! New phone, lost my account!

Posted: Sun Dec 30, 2018 12:28 pm
by Eragon123
I just got a new phone after the old one got stolen and tried every email and password combo I have had in the past 5 years. Nothing worked. My username was *****. Is it possible to recover my account?.
I highly recommend removing your username from all your posts...you really don’t want to give someone else access to your account by giving them half the details needed to log in. Also, please only make one post, for this topic it should only be located here in Ask For Help.

Email [email protected] with your username (and the emails you tried would be helpful), and they will help you out.

Re: Help! new phone, lost account

Posted: Sun Dec 30, 2018 2:13 pm
by Dark Kitty
For account retrieval you will have to contact [email protected].

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Re: HELP! New phone, lost my account!

Posted: Sun Dec 30, 2018 11:37 pm
by lithyxx
Thank you!!!! Much appreciated!