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Need to recover my account

Posted: Thu Feb 07, 2019 7:42 pm
by Kubota13
I messaged onethumbmobile support a while back but never got a reply. I sent them a couple emails yesterday regarding my account that I cannot log into because I forgot the password and username. I created the account when the game was new so I never put in a recovery email. I have purchases recorded and I know perdy much everything about the account like the character name, world, lvl, gear, guild, other players, etc. I don’t know if I have to post here first to get a ticket. Hopefully I can get my old account back! If not I would like to hear back from the support team if I can!

Re: Need to recover my account

Posted: Thu Feb 07, 2019 7:44 pm
by bob the mage
I messaged onethumbmobile support a while back but never got a reply. I sent them a couple emails yesterday regarding my account that I cannot log into because I forgot the password and username. I created the account when the game was new so I never put in a recovery email. I have purchases recorded and I know perdy much everything about the account like the character name, world, lvl, gear, guild, other players, etc. I don’t know if I have to post here first to get a ticket. Hopefully I can get my old account back! If not I would like to hear back from the support team if I can!
Forum posts typically do the trick in getting them to reply
Sorry it’s taken so long, I wish you luck in getting your account back :)

Re: Need to recover my account

Posted: Thu Feb 07, 2019 8:10 pm
by Kubota13
I hope so thanks for the concern bro!

Re: Need to recover my account

Posted: Thu Feb 14, 2019 5:15 pm
by Kubota13
Thanks to the support team I was able to recover my account :) thank you so much for your time and patience guys!