Regarding Celtic Heroes Accounts
The following statements relate to the parts of the Terms and Conditions (which users agree to when they create an account) relevant to this policy.
You are not allowed to share your username or password with anyone.
When you create an account, you are responsible for all activities conducted through the account.
You are responsible for maintaining the security of your own account. This includes ensuring your username and password remain confidential. You are responsible for all uses of your username and password, whether or not it has been authorised by you. Do not write your password down.
One Thumb Mobile does not recognise the transfer of Celtic Heroes accounts between individuals. This includes accounts which have been transferred for in-game items or Gold, or “real-world” currency.
Celtic Heroes Disciplinary Procedure
Here at Celtic Heroes we really care about our players, and feel we have a duty to create a fun environment in which to play and to protect players from scams and other disruptive behaviour which may spoil their enjoyment of the game. We have created a disciplinary procedure to protect players from those who breach our in-game policies.
The disciplinary procedure is a tiered procedure, and is structured as follows:
Level 1: If a user breaks an in-game policy, the user will receive an in-game warning, telling them they have broken an in-game policy and should stop engaging in this activity immediately.
Level 2: If a user continues breaking an in-game policy after being warned, they will receive a final warning, stating that if they continue to be in breach of the in-game policy their account may be disabled.
Level 3: If, after receiving a warning and a final warning, a user is still found to be in breach of an in-game policy their account will be disabled without any more warnings.
A member of my clan bought an account for $100, this account is now disabled, as it states on the Terms of Service would happen, or could possibly.
Now, here's the problem, things on my server are very bad at the moment, there is one clan, Retribution, that breaks the ToS multiple times and no action is taken against them. They all share accounts in order to take an advantage over everyone else in the server. I have filed support complaints and forums post and have been told nothing will be done.
I want to hear your justification for these actions. You simply can't ban one player for breaking the ToS and not do anything to another. I want an Admin to reply fully and explain why this has been done.
So what will it be? Unban the account in question or actually enforce your rules?
Ps. The account banned is Avaton.
