Celtic Heroes

We report in forums because, you being busy with the game, seem to be on forums a lot. Which made me think, if you have time for forums how about the, In-game support messages you have? I sent a message because I dropped a special item for my BP upgrade, too late now because it has been two months and I got it again.

Support is very quick for me. If I send one during their work hours i recieved a response within an hour. If I send one when they are not working, I receive a response first thing in the morning.

We report in forums because, you being busy with the game, seem to be on forums a lot. Which made me think, if you have time for forums how about the, In-game support messages you have?

The Support Team deal with the in-game support messages; I'm not the Support Team, I'm the Community Manager, which is why I am on the forums a lot. Any reports that were made on the forum were passed on to the Support Team. However, it will make things much easier for the Support Team to respond to issues if everyone reported them using the in-game tool.

Support is very quick for me. If I send one during their work hours i recieved a response within an hour. If I send one when they are not working, I receive a response first thing in the morning.

On forums or In-game?

In game. Read the above post ^ support and community are different people

We report in forums because, you being busy with the game, seem to be on forums a lot. Which made me think, if you have time for forums how about the, In-game support messages you have?

The Support Team deal with the in-game support messages; I'm not the Support Team, I'm the Community Manager, which is why I am on the forums a lot. Any reports that were made on the forum were passed on to the Support Team. However, it will make things much easier for the Support Team to respond to issues if everyone reported them using the in-game tool.

Then they haven't been doing a good job recently and you may need to look over their shoulders one of these days..It's not like you were hired you are the, "Boss" of the company. Last time I checked, your Community, admin, and something else. Richard is Admin and community, I swear..On facebook he forgot to log in as the group Admin.

Community admin and design are three different people

Support is very quick for me. If I send one during their work hours i recieved a response within an hour. If I send one when they are not working, I receive a response first thing in the morning.

Exactly me too, which starts to make me think that people who complain about how Support are so slow are probably complaining because they PM on a weekend or late Friday night.

Then they haven't been doing a good job recently and you may need to look over their shoulders one of these days..It's not like you were hired you are the, "Boss" of the company. Last time I checked, your Community, admin, and something else.

I wish I was the boss!

No, I'm just a lowly employee of One Thumb Mobile. Me and "admin" are two different people, we don't share any forum accounts or anything like that. You may sometimes see some posts from a forum member called "Design", which is the Design Team, however again they are separate from myself and admin.

I'm also the one who posts most often, if not all the time, on Facebook and Twitter. Occasionally admin may respond to a message or wall post on the Facebook page, but more often than not it's me.

In laymans terms:

Community on Forum handles solely Forum Discussions.
Support on Forum handles solely Forum Problems.
Support In-Game handles solely In-Game Problems.

Message the appropriate person for your appropriate ailment. Ex: In other words why send a complaint to the Accounting Department if you have a Manufacturing Problem. Cut the middle man out and message the appropriate person from the get-go. Messaging the incorrect person only wastes time and effort and communication can get lost along the way.