Celtic Heroes

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Cant access acounts

#1
I went to log in just now and it said I had invalid password so I retyped pass carefully! Still nothing so i tried othe account same thing! So now I'm worried, (btw noone knows my info) So I press the reset password, it says wrong email or username I try again rehecking every single letter nothing for both accounts
Dasawwe: Lvl 126 Warrior Herne
Cumhachdach: Lvl 121 Ranger Herne

Re: Cant access acounts

#4
Please avoid posting personal details such as email in posts. I have removed your email to protect your privacy
pigman, with the fury of the pigs and the mind of a man
level 210+ rogue
Morrigan
Avalon
put your pants on, we're going out

Re: Cant access acounts

#5
Please avoid posting personal details such as email in posts. I have removed your email to protect your privacy
Shame I can't call him a noob for posting his email address anymore :-(
D0nk0 Lvl143 warrior
D1nk1 lvl90 druid (retired)
D2nk2 lvl70 ranger (retired)
D3nk3 lvl128 druid (dual log)
D4nk4 Lvl142 ranger (tri log)
D6nk6 lvl80 mage (retired)

General of PRIME
Proud owner of 2 full darkflame sets

D5nk5 lvl85 rogue (arawn)

Re: Cant access acounts

#8
I first e-mailed support on the 14 of february during the morning (Mounitain standard time) then they replied asking for lots of information to verify the accounts I lost are actually mine, then during the night I replied to them with all the required information. I was just wondering if I could get a progress report on my issue as it's been 3 work days (I beleive maybe more or less for Otm as it's differnt time zone) and I'm really bored and frustrated without my accounts, even starting a noob mage hasn't helped :(
Dasawwe: Lvl 126 Warrior Herne
Cumhachdach: Lvl 121 Ranger Herne

Re: Cant access acounts

#9
When I had to deal with support about an old account whose log-in info I couldn't remember, it took about 11 business days to sort out. That was from first email, to finally getting a new password. There was some back and forth in the interim.

You might get lucky and have it dealt with more quickly, but I would be prepared to be without the account for some time yet.
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Dersu of Herne
lvl 135+ Druid (Double Helix Build)
Clan Infection... of the Britannians family of clans.

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