Celtic Heroes

I have purchased a '1600 platinum' for USD49.99 and have not received the platinum yet. Already tried the 3 methods suggested in the support and still not working, sent a support request but have no reply for 4 days already.
Here's the receipt in my email:

Billed to:
Bryan Lim
Serangoon xxxxxxxxxxx
xxxxxx
United states, PI xxxxx
USA Order ID: MGT8xxxxxx
Receipt Date: 05/04/13
Order Total: $49.99

Please fix this serious problem as real money is involved.

you shouldnt post ur email

Well? Is there anyway I can get my plat? It has been 4 days and $49.99 is a lot of money

U know what? I am really disappointed with the support service. 5 days still no response..... And the sole reason for buying plat was BECAUSE of the SIGILS. Now it is gone even before I got my plat. wth?

I've been waiting 13 days now...I email support, sent in a ticket and posted on the forums...still nothing...it's extremely discouraging to anyone considering to buy platinum...

The Support Team is currently processing a very large number of requests so it may take some time for them to respond.

However please be assured that they will process your issue as soon as possible.

Did anyone notice how he skipped from complaining about 5 days no reply then next day 13 days no reply?

Edit: nvm got mixed up

Has been a week already..... Why still nothing?

18 days here... :/. I don't even have a reply from support yet...

When is my plat coming, a week and a half already, come on!