Celtic Heroes

I think it would be wise to have a clear, informed reply for a member of OTM at this point.

Personally, I have dealt with companies with really poor customer service. I would send an email, and 2 months later I'd send another asking for a reply, getting more stern each time. 1 year and a half later, I would get a reply with a vague, poorly written answer. I have to say, it's shaped who I am and how I write! OTM is very good compared to some other companies out there, but I agree - they need to be transparent. I do see moments where I observe what I call 'politician' talk, where people give a round-about answer which doesn't really answer the question directly and leaves you to guess/read between the lines.

I agree whit u Voldemort u are rigth.

mind = blown

volde.jpg

mind = blown

Lol I can assure you that I'm not. I am the Dark Lord and want to stay that way (unless I drunk some Polyjuice Potion).

Wierd thing is they can still be got through chests...so technically they are still in the game. So why not return them to the store???

There is more money to be made in gambling with buying chests, this is why they never want to comment on these discussions.

I think they forget that some of us are not pubescent teenagers, but adults who work and run companies ourselves, so rightfully get very frustrated when customer service goes out the window.
In the company I own and run, I would be sacking the person in charge of complaints if this was going un answered.

Amen brother, im 45 and get my BA degree next week, been working my way up in the same company for 25 years.

this is what i'm thinking what OTM's plans are:

1. when update hits players notice sigils are screwed, we say "oh so unexpected, this will be looked into".
2. remove sigils from store and make us miss them and kind of wish we had some more to be actually effective.
3. put sigils into treasure chests with a chance of only 1 sig each chest.
4. finally fix sigils and a double plat deal with a massive storm on sigils.

Sneaky OTM...

DO NOT remove sigils because many people including me spent over $500 on them and I would be so pissed plus they would probably get sued for basically taking free money from the players. Because of this sigils will never be completely removed.

FEEBACK WOULD BE APPRECIATED !

Why answering any subject but not this on... concerning hundred of your customers who clearly ask a feedback from you ????

People not that I'm not cheesed off at the way OTM has failed to cater to the higher levels who play the game but:

1) there is absolutely NO legal case for anything. They can ban all lvl80+ for no reason now if they wanted. No recourse.

2) they make (and I'm pretty sure I'm right) 85%+ of thier revenue off new players under lvl 80. Sure 95% of 100usd and up purchases are from lvl100+ players. But this is such a tiny amount of total sales it is not relevant. Thus the not caring.

3) omg rotfl lol complain to apple about a money making machine? So lemme see you are going to complain to the massive 'north Korea' business model monopoly company that bends its customers over with a 1 option market and complain about money making? They are the envy of the business world for that exact thing!!! I literally had to clean my phone screen I laughed so hard.

People not that I'm not cheesed off at the way OTM has failed to cater to the higher levels who play the game but:

1) there is absolutely NO legal case for anything. They can ban all lvl80+ for no reason now if they wanted. No recourse.

2) they make (and I'm pretty sure I'm right) 85%+ of thier revenue off new players under lvl 80. Sure 95% of 100usd and up purchases are from lvl100+ players. But this is such a tiny amount of total sales it is not relevant. Thus the not caring.

3) omg rotfl lol complain to apple about a money making machine? So lemme see you are going to complain to the massive 'north Korea' business model monopoly company that bends its customers over with a 1 option market and complain about money making? They are the envy of the business world for that exact thing!!! I literally had to clean my phone screen I laughed so hard.

On point one, if you ban someone who spent plat without reason, theyll get in major trouble from not just lawsuits.

People not that I'm not cheesed off at the way OTM has failed to cater to the higher levels who play the game but:

1) there is absolutely NO legal case for anything. They can ban all lvl80+ for no reason now if they wanted. No recourse.

2) they make (and I'm pretty sure I'm right) 85%+ of thier revenue off new players under lvl 80. Sure 95% of 100usd and up purchases are from lvl100+ players. But this is such a tiny amount of total sales it is not relevant. Thus the not caring.

3) omg rotfl lol complain to apple about a money making machine? So lemme see you are going to complain to the massive 'north Korea' business model monopoly company that bends its customers over with a 1 option market and complain about money making? They are the envy of the business world for that exact thing!!! I literally had to clean my phone screen I laughed so hard.

On point one, if you ban someone who spent plat without reason, theyll get in major trouble from not just lawsuits.

Nope. Not even close. You may have missed the part in the EULA " Without prejudice to any other of its rights, COMPANY may unilaterally terminate or modify this EULA at any time and for any reason or for no reason, with no notice to you." This means you have no rights and can be perma banned any time for nothing. There is also language that says you retain no legal ownership over anything in game.

This may not supersede local or other laws in your country but in the USA I'm 99.99% sure you are boned with no legal recourse even after spending unlimited united states dollars.