Celtic Heroes

hi im trying to get a refund on my mages sigals sent two supports messages in game its been a week or so just wondering how long it takes or if i have to do something else

wasnt sure where to post this lol

thanks

I've been told that support is receiving about 500+ requests PER DAY... Let's do some math.

Lets say each person in support spends 5 minutes on each request.
Lets say there are 500 requests per day.
500*5=2500

That 2,500 minutes spent on non-stop reading support messages
2500minutes=41.6hours

Thats 41.6 hours

But of course they get tired of sending support messages so in their 8hr work day they take two 20 minute breaks and one 45 minute lunch break.

20+20+45+2500=2585=43hours

Now, since OTM has only 15 members (Proof here: http://scottishgames.net/2013/02/28/gam ... mb-mobile/) I would guess they have:
1 Admin
6 Programmers
4 design
2 Work managers/marketting
1 Forum manager
1 Support

That means that there is 1 person responsible for doing 43 hours of work PER DAY in 8 hours. I will be surprised if your ticket is ever answered!

Good Luck,
Regenleif

hi im trying to get a refund on my mages sigals sent two supports messages in game its been a week or so just wondering how long it takes or if i have to do something else

wasnt sure where to post this lol

thanks

Hi there please allow a few more days for a reply as we're still working through a backlog. Please we assured that your ticket will be answered but further requests may slow the process down.

Thanks!