Celtic Heroes

So I accidently bought an expensive item from xmas lux store (750k misc) which was Icecrystal Brooch of the Hearth. I sent support ticket straight away on 25th December when I bought it. No reply or refund of money, so I sent another one two weeks later. I just want to get my money back . Hopefully could someone confirm if it will be read, and money restored? If I know my money will be refunded, then it's not so bad. But I wanna be refunded fast because, I heard that if you wait too long, they can't refund.
I bought item on 25th Dec, 2013.
I bought on my rogue on Mabon, Sneakystrike.

Also, does the item you want refunded have to be in your inventory or can it be worn?

Still no replies? :/

OTM just got back from Christmas Break, but don't get your hopes too high, I've been disabled for 3 months and never got a reply to any emails.

The Support Team is now back following the Christmas break, and are working to answer all tickets as quickly as possible.