Celtic Heroes

They havnt answered sh*t for me

Judging from what you just posted, probably because your tickets look something like this.

Subject: ****** Game OTM

Body: I dropped my ****** sword because this ****** game didn't put the pop up, bring back my sword. Do it fast or I quit. I will never by plat again.

**** you guys now I'm going to go microwave my hamster.

No, I get the same thing and mine go a little something like:

Subject: Accidentally dropped X item

Body:
I accidentally dropped X item and would like to have it returned please.

No response until I post on forums 3 weeks later, then it gets fixed within 10 minutes.

Maybe you wouldn't drift off to space if my support tickets actually got answered ever so i wouldnt have to make a negative response

They havnt answered sh*t for me

Judging from what you just posted, probably because your tickets look something like this.

Subject: ****** Game OTM

Body: I dropped my ****** sword because this ****** game didn't put the pop up, bring back my sword. Do it fast or I quit. I will never by plat again.

**** you guys now I'm going to go microwave my hamster.

Learn the facts before making a quick judgement kid. All of my support tickets are always sincerely nice, no matter what I am pissed off about, yet I still get no response.

Thank you very much for your help- I've sent a few refund requests and reports etc. the past months (Dec. to Jan.) and you guys have answered them all within 2-3 days.

Once again, thank you for your help to the Community!

agreed! They are helping me get bak my old acc from beltane!

What happens if someone says they dropped somethingnthat they originally never had?

Hi there,

All support tickets are read and taken action upon when required but due to the volume of tickets that the support team can receive then they may not be able to respond to every ticket. During busy periods, such as holiday seasons, there is usually an influx of tickets and emails and this can slow down the team.

Of course we aim to respond to each ticket as soon as we can. We are currently looking into ways in which this experience can be improved. If you feel as if your ticket has not been acted upon within a week then either PM me here or resend your ticket. Please do not spam support though as this can slow down the process more.

I have to say every problem I have had has been resolved. In my experience the support team does an excellent job. My thanks go out to u guys!

Hi there,

All support tickets are read and taken action upon when required but due to the volume of tickets that the support team can receive then they may not be able to respond to every ticket. During busy periods, such as holiday seasons, there is usually an influx of tickets and emails and this can slow down the team.

Of course we aim to respond to each ticket as soon as we can. We are currently looking into ways in which this experience can be improved. If you feel as if your ticket has not been acted upon within a week then either PM me here or resend your ticket. Please do not spam support though as this can slow down the process more.

I think what upsets most people is the fact that we are suppose to just "assume" you read our tickets and are fixing the problem. How hard is it to put an automated message that will be sent as soon as you open the ticket saying "Thank you for sending a support ticket. Your ticket is currently being reviewed and you will be contacted when the problem is solved." ? You put too much mystery into sending a support ticket. If you want people to stop sending 5 tickets on one topic, respond to the first ticket.

I honestly would rather pick up a phone and call a hotline and wait 30 minutes and get a response than send a ticket and wait 30 days with no response.

Go Microsoft lol honestly they are stupid i got 3 games off of one 4 000 ms point apple lol i only bought one