Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: My acc got disabled and it is 2 weeks now and no help ye

#3
To appeal the disabling of an account:
  • Send an e-mail to [email protected]
  • In your e-mail, state the name and World of a character on the account which has been disabled.
  • Write a SHORT summary as to why you feel your account should be enabled.
OTM will then examine your case, and if your appeal is successful you will be e-mailed and informed that your account has been enabled. If your appeal has been unsuccessful, you will be e-mailed and informed that your appeal has been unsuccessful.

Some things to note:

-Do not send any e-mails which are not appeals to the address listed above. E-mails which are not appeals against the disabling of an account will be disregarded.
-Please send only 1 e-mail appealing the disabling of an account. Multiple e-mails regarding the same appeal will be disregarded.
-Do not send an in-game Support message regarding an appeal. Messages such as these will be disregarded by the Support team.
-If you are appealing an account which has been disabled a 2nd time because of repeated breaches of in-game policies, your appeal will be disregarded, and your account will not be enabled.
-Please be aware that due to the nature of appeals - they can take a little time to be answered as OTM needs to look into the account and see what has happened etc. If there is a period of about two weeks with no response at all then please feel free to PM Morgana.

Since you fit into this rubrik, please send Morgana a private message.
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