Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: Android plat purchase gives incorrect price

#51
I did confirm the purchase but why u make ios pay less?
At least tell us.
Prob some legal issues making others pay less dont u think?
I understand it may not be ur guys fault but where would the extra money be going?
They did not make ios pay less.
As I said, Apple handles all the transactions, taxes, and any miscellaneous cost increases for the developer.
All OTM is able to do is set the price per bundle. Everything else is done by Apple, and the developer is literally unable to charge more than the price they set by their own accord.
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Re: Android plat purchase gives incorrect price

#52
A confirmation screen appears for a reason. What you will be charged by google at the time of purchase, and that includes the extra appear on that screen.

This conversion has been confirmed to us by google some moments ago. There is very little that we can do but we will be looking at options to improve the store.

So pretty much we need to deal with it. At least you're honest. Although this is pretty sad.

Re: Android plat purchase gives incorrect price

#53
A confirmation screen appears for a reason. What you will be charged by google at the time of purchase, and that includes the extra appear on that screen.

This conversion has been confirmed to us by google some moments ago. There is very little that we can do but we will be looking at options to improve the store.

So pretty much we need to deal with it. At least you're honest. Although this is pretty sad.
We are not saying deal with it as we care about this.

This charge is due to currency conversion and we are working on the issues it has caused.

What was meant by Kodelias statement is that payments are confirmed by the buyer, much like trading in game.

We understand your frustration and we do care, we want to sort this.

We will update when more information is available.

Re: Android plat purchase gives incorrect price

#54
A confirmation screen appears for a reason. What you will be charged by google at the time of purchase, and that includes the extra appear on that screen.

This conversion has been confirmed to us by google some moments ago. There is very little that we can do but we will be looking at options to improve the store.

So pretty much we need to deal with it. At least you're honest. Although this is pretty sad.
We are not saying deal with it as we care about this.

This charge is due to currency conversion and we are working on the issues it has caused.

What was meant by Kodelias statement is that payments are confirmed by the buyer, much like trading in game.

We understand your frustration and we do care, we want to sort this.

We will update when more information is available.
Thank you. I do want to clear up my comment earlier about "false advertisement" that was from the Google Rep as they said I should have only been charged $99 as not $117 as that is the price showing up on my Google wallet account.
Thanks again for the immediate action

Re: Android plat purchase gives incorrect price

#55
No worries hero, that's what I'm here for :) if I'm not on the forums I'm playing the game haha

Just don't want you thinking we had done this intentionally to you, we are working on this conversion issue but we won't know more until Monday.

Re: Android plat purchase gives incorrect price

#56
@Muldar and what's up with IOS prices? At 99$ pack I had to pay 107$

That is tax, i pay 113 for 99.99
pigman, with the fury of the pigs and the mind of a man
level 210+ rogue
Morrigan
Avalon
put your pants on, we're going out

Re: Android plat purchase gives incorrect price

#57
@Muldar and what's up with IOS prices? At 99$ pack I had to pay 107$
That is tax, i pay 113 for 99.99
Correct. Apple automatically adds tax and any other miscellaneous charges to purchases, and the developer has no say in it.
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Re: Android plat purchase gives incorrect price

#60
Google did recently start too afaik
In January of this year, Google started to automatically add VAT charges for European based companies, but this only applies to purchases made by users in those countries. And VAT charges only exist in Europe.

The charges described in this topic are not due to this.
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