#6
by Esquilax
This issue is seeming to occur more often with the recent versions of the playstore. Below is the advice being given via the technical support inbox.
"When the game just shows the OneThumbMobile splash screen but doesn't load this usually means that the full game hasn't downloaded properly. The initial download should be somewhere around the 500MB+ mark. If the game doesn't download 500MB+ or you can see in the Settings - Applications menu that Celtic Heroes isn't the correct size then this will be what the issue is.
If you have downloaded a couple of times and it still hasn't worked there could potentially be either an issue with your devices cache partition (where the game is stored as it is being downloaded) or with your instance of the Google Playstore.
Firstly I would one more time try: Settings - Applications - Celtic Heroes - Delete Cache - Delete Data - Uninstall - Turn device off then on - Download Celtic Heroes fresh from the Playstore.
If this doesn't work then:
Settings - Applications - Celtic Heroes - Delete Cache - Delete Data - Uninstall Celtic Heroes
Then:
From the home screen, tap Apps.
Tap Settings.
If using Tab view, tap Menu > List view.
Under 'DEVICE,' tap Storage.
Wait for menu options to finish calculating.
Tap Cached data, then tap OK
Wait for the cached data to clear; depending on size it will take several seconds to complete.
When the wipe is complete, the storage screen refreshes and cached data will not be listed. This means your our cached data has been successfully cleared.
Restart the phone and try downloading again.
If that doesn't work then hopefully this might:
- Go to Settings > Apps. Tap All > Google Play Store then finally tap the Clear cache button.
- As with the previous tip, go to Settings > Apps > Google Play Store, but this time tap Clear data.
- Go to Settings > Apps > Google Play Store, then tap the button that says Uninstall updates.This will revert Google Play back to the original version (as it appeared when it was first installed on your device)
- Go to Settings > Apps > All > Google Play services then tap the Clear cache button and tap the Clear data button.
- If you then download fresh updates for the Google Playstore and attempt to install Celtic Heroes again hopefully that should fix it.
Finally please ensure that you have the latest updates for the app/services Android System Web View and Google Play Services.
I hope that one of these suggestions will work for you, if they don't I will investigate further.
If these instructions do not match your device do let us know what model you have and we will see if we can find specific instructions for that model."
It does appear that the actual cause is the Playstore or the cache partition on the device. If you try the above and it doesn't rectify the situation then please PM me and I'll see what I can do.
Cheers,
Esq
"It was like that when I got here"