Celtic Heroes

Hello, I have sent many support tickets, without any response from them. I never recieved the 4000 platinum i bought. I sent a support ticket, but they never responded. We will call that suport ticket "Support Ticket #1". I knew that they wouldn't respond, so I made a "Test" support ticket to see if they would respond. We will call that support ticket "Support Ticket #2". I sent Support Ticket #1 on Saturday. The next day, I sent Support Ticket #2. They actually responded to Support Ticket #2, and did NOT respond to Support Ticket #1. They even responded to Support Ticket #2 in a record time of 1 day. I have sent Support Ticket #1 about 2 times. Are you trying to ignore me? Can you please look into this? Thanks.

Username: Jasonlinblue
In-Game Name: Enderguys3
World: Mabon

Hi Jason,

Sorry that you are experiencing problems.

So that we can investigate this further could you please email us at [email protected] us with the iTunes / PlayStore receipt and any steps/errors that occurred during purchase so that help can be provided.

Lastly, when sending the receipt, please include the following:
- Username
- Character, level and world that the Platinum was purchased on

Once we have the above, we will be able to investigate the matter and take the relevant action to assist you.

Cheers

Hi Jason,

Sorry that you are experiencing problems.

So that we can investigate this further could you please email us at [email protected] us with the iTunes / PlayStore receipt and any steps/errors that occurred during purchase so that help can be provided.

Lastly, when sending the receipt, please include the following:
- Username
- Character, level and world that the Platinum was purchased on

Once we have the above, we will be able to investigate the matter and take the relevant action to assist you.

Cheers

I already sent them an email.

They said apple refused the payment, when the balence was clearly deducted from my account. They also said to contact apple support, which I already contacted 7 times. Every time I contacted them, they said they couldn't do anything, and told me to contact you guys, Could you please just award my my platinum? I promised someone that i would send them some gold for an item

Hello, I have sent many support tickets, without any response from them. I never recieved the 4000 platinum i bought. I sent a support ticket, but they never responded. We will call that suport ticket "Support Ticket #1". I knew that they wouldn't respond, so I made a "Test" support ticket to see if they would respond. We will call that support ticket "Support Ticket #2". I sent Support Ticket #1 on Saturday. The next day, I sent Support Ticket #2. They actually responded to Support Ticket #2, and did NOT respond to Support Ticket #1. They even responded to Support Ticket #2 in a record time of 1 day. I have sent Support Ticket #1 about 2 times. Are you trying to ignore me? Can you please look into this? Thanks.

Username: Jasonlinblue
In-Game Name: Enderguys3
World: Mabon

You only need to send the 1 ticket in but you sent it on a Saturday. They don't work on the weekends. You stated the second ticket sent on a Sunday got responded to Monday the next day. The more tickets sent the harder it would be to go through them.

As long as you saved the itunes/ apple receipt of purchase of the 4000 Plat to show support in email shouldn't be a problem getting refund. They will look over the issue.

Hello, I have sent many support tickets, without any response from them. I never recieved the 4000 platinum i bought. I sent a support ticket, but they never responded. We will call that suport ticket "Support Ticket #1". I knew that they wouldn't respond, so I made a "Test" support ticket to see if they would respond. We will call that support ticket "Support Ticket #2". I sent Support Ticket #1 on Saturday. The next day, I sent Support Ticket #2. They actually responded to Support Ticket #2, and did NOT respond to Support Ticket #1. They even responded to Support Ticket #2 in a record time of 1 day. I have sent Support Ticket #1 about 2 times. Are you trying to ignore me? Can you please look into this? Thanks.

Username: Jasonlinblue
In-Game Name: Enderguys3
World: Mabon

You only need to send the 1 ticket in but you sent it on a Saturday. They don't work on the weekends. You stated the second ticket sent on a Sunday got responded to Monday the next day. The more tickets sent the harder it would be to go through them.

As long as you saved the itunes/ apple receipt of purchase of the 4000 Plat to show support in email shouldn't be a problem getting refund. They will look over the issue.

They already replied back. Read the above post ^

I'll PM you regarding the issue.