Sad part is that support more focused on things that don't matter over the things that does. Like what's a big deal if you and your brother share accounts. What's the big deal... And OTM will spend time trying to figure out and ban it.
And then there is scammers.. They do it over and over again and since there is "not enough prof they keep on playing".. Justice is not there
Please read over the link posted above. It clearly states the reasoning as to why the sharing of accounts is not allowed.
This does not take much time away from other activites that support need to deal with. We deal with tickets and emails daily and some of these can be rather complex and take more times than others.
Mulder and I also help one another with the world load - so please do not worry about shared accounts stealing away our focus
Regarding scammers - many people HAVE received bans for being involved in the act of scamming.
Players however are required to have some level of responsibility regarding their accounts and the items on their accounts. We cannot get involved with trades and we cannot return items lost due to account details being shared.
Hope this has helped to clear a few things up.