Celtic Heroes

And I lost those items on 4th of July.. So that's only 4 more days of info too get, and that means I get about one answer in week so that should be done in a month. Also the items for split and I have to do that for both characters and since the email same on both account they only respond too one of the tickets

And the main reason why they can't just tell me the final destination is because.. I don't even know. But it's been over a month now I would say about 4/5 weeks and there is no items to be seen.

Sorry but you probably lost your stuff forever. But what does it matter? It's just virtual items and you can earn them back.

And the main reason why they can't just tell me the final destination is because.. I don't even know. But it's been over a month now I would say about 4/5 weeks and there is no items to be seen.

Hello,

Support will only tell you where the items went from the character that the request was sent in on.
We do not track down items across accounts - mailing items to another account means that it now belongs to that account - which may or may not be your own.
As we cannot give out the information regarding the details of other accounts that are not your own - then we do not give out trade/mail information regarding that account.
If however that account is indeed your own then you are free to then send in a new request from that character to find out whom the item was traded/sold to.

This is done for the security and privacy of the account that the item is traded/mailed to.

Sorry but you probably lost your stuff forever. But what does it matter? It's just virtual items and you can earn them back.

But some people put money to get those items. That's what a big deal

And the main reason why they can't just tell me the final destination is because.. I don't even know. But it's been over a month now I would say about 4/5 weeks and there is no items to be seen.

Hello,

Support will only tell you where the items went from the character that the request was sent in on.
We do not track down items across accounts - mailing items to another account means that it now belongs to that account - which may or may not be your own.
As we cannot give out the information regarding the details of other accounts that are not your own - then we do not give out trade/mail information regarding that account.
If however that account is indeed your own then you are free to then send in a new request from that character to find out whom the item was traded/sold to.

This is done for the security and privacy of the account that the item is traded/mailed to.

Have done that, but since I was told that the items got split between accounts I have to send x2 tickets. One from each account but do to the fact there is same email, one of them got read and other was ignored

Have done that, but since I was told that the items got split between accounts I have to send x2 tickets. One from each account but do to the fact there is same email, one of them got read and other was ignored

Please resend in the tickets to the support team and please do not make new threads concerning this issue. Thank you.

Have done that, but since I was told that the items got split between accounts I have to send x2 tickets. One from each account but do to the fact there is same email, one of them got read and other was ignored

Please resend in the tickets to the support team and please do not make new threads concerning this issue. Thank you.

Morgana do you think I can tell you all of my username to those Accounts so you can go ahead and give me final answer? Because those are all of my accounts

This makes no sense whatsoever, how is it a security issue or even a privacy issue if it was YOUR mail? You typed in a name by accident and want to know what you typed.

This sounds like a piss-poor answer to something OTM can't be bothered to do.

This makes no sense whatsoever, how is it a security issue or even a privacy issue if it was YOUR mail? You typed in a name by accident and want to know what you typed.

This sounds like a piss-poor answer to something OTM can't be bothered to do.

Thank you for the feedback - however please refrain from insulting me in the future.

This is not a 'piss-poor' answer to something that we can't be 'bothered' to do.
We cannot give out the information of actions/events of accounts that do not belong to you because these actions/events can be later used to identity that account.
This includes whom they've traded an item onto that has been given to them from someone else - as - when an item leaves your account - the item becomes theirs and therefore they have the privacy rights of knowing they can then trade that item on without another player asking to whom it went to. This differs with bank accounts for clans due to their already vulnerable status.

In the future if you do not like the way in which I have tried to explain why we act in the manner that we do then please PM me with the feedback. I attempt to explain things on forms as clearly and plainly as possible to keep players from breaking any rules that they may not have know about and to inform them to supports decisions.

I realize that mistakes can be made - which is why we have a confirm button on the mail before it is sent. We are unable to pull mail back once it has been sent due to the manner in which the system is programmed.

These are not excuses - these are facts.
Thank you.

- p.s - I am aware that there is plenty of ways in which this system can be made better and we are always looking into ways to both improve the support system and to make it more transparent to players. Hopefully my explanations for actions taken ect have helped players to understand things a little easier.