Celtic Heroes

It appears that the events of yesterday have caused quite a bit of discussion here on the forums, and so I am writing this post to explain the situation and detail what is going to be done as a result of it.

The ban that was issued yesterday was not issued because of the use of profanities or swear words, rather it was because the language used was of an abusive and inappropriate nature. There is a difference between someone swearing at you, and someone who is posting abusive sentences and comments.

I understand that at times arguments can become heated and people may say things that they do not mean, however this should not be an excuse for using abusive or inappropriate language. Regardless of whether someone has been provoked by another player or not, this kind of language is unacceptable within the game and here on the forums and will be dealt with accordingly.

I also realise that it has not been made clear what we consider to be abusive or inappropriate language, and with this in mind I shall be posting an official policy in the General Discussion and Support forums later today. This policy will outline what is not acceptable in terms of language, and will also state what steps you should take if you encounter such language, as well as what courses of action we will take against users who do not follow the guidelines.

We have a responsibility to create a safe environment for people to play the game, and a part of that is ensuring that people do not feel threatened or harassed whilst playing the game or in the forums. Whilst our actions at times may seem harsh or unfair, please be assured that we treat everybody in the same way and investigate each incident on a case-by-case basis.