Nah no worries, valid feedback.Kind of hard to say. It's a certain kind of customers service. Yes otm implements feedback, but always with some kind of twist.
I wouldn't recommend this game to a new player anymore if they had start from scratch due to the time it takes to hit end game vs what to do at end game. Except for bossing and bounties there is not much to do. So not much purpose for anyone to hit end-game. Like I said before, currently it's the players in Lugh that keep me here, not the 'spectacular' abundance of content. Sorry if this may sound offensive.
It is usually because not every aspect of a players feedback can be implemented, feedback is not usually "What would be good for the company (Company may not be the word I am looking for, balancing maybe?)" and "What would be good for the player"
Which is understandable, you play the game, you want feedback implemented that affects the player.
I can't imagine the game where "increase the drop rates of X" -where X is something new that they all want - would EVER not be agreed on by the community.
But unfortunately design have to think about how X change would affect game balance so it can sometimes appear like feedback has been twisted but it is usually just for balancing or simply a case of it is all that can be implemented without massive overhauls.
I would agree that it takes a long time to hit end game, I do think more content is coming / has been added to the game that helps on that journey but yeah as with most mmos, grind. I hope that is adjusted in the future.
Chat is a large aspect of the game, understandably so, we just have to create content that keeps you coming back and chatting.