Celtic Heroes

On average how long does it take support to get back to your emails for account recovery issues it has been about four days and still no word...

Typically 7 days with all replies being between Monday - Friday (We do not work weekends)

Please ensure your email includes all necessary account information as this will speed up the process.

Thanks

It's been longer than a week for sure and support still hasn't reached back to me about my email I'm being patient but I want to play without having to start from scratch any help is greatly appreciated I'm still waiting but slowly growing impatient not to be "that guy" because I understand there are probably numerous support requests ahead of me but I just want some closure lmao

Okay, I've found your emails but neither contain enough account information.

The team will only be able to proceed with the following:

• Account Username
• Account creation date (estimate)
• Character names, levels and worlds on the account
• Platinum purchases (values) on the account
• Premium purchases (items/upgrades)
• Trades on the account
• Some banked items on a particular character

Thanks

I thought I put details I'll resend another email but is it possible for you guys to see that my email address is linked to the account I'm requesting for... and if I wasn't clear I'm just looking to get my login user no password reset or anything

I thought I put details I'll resend another email but is it possible for you guys to see that my email address is linked to the account I'm requesting for... and if I wasn't clear I'm just looking to get my login user no password reset or anything

I am afraid we cannot provide the account email as this is typically used in account security questions.

No I'm saying the account is linked to the email address I used to message support..