Celtic Heroes

This is directed at whoever takes care of glitches/bugs.

I purchased 24000 platinum during the double platinum event and didn't receive 8000 of it. I contacted apple support as well as sent in 2 mail reports from my toon to CH support. I have yet to hear back from Celtic heroes and iTunes says this is a developer problem. Please either issue me a credit in full or put the plat onto my toon - contact me first please. I can provide proof from my iTunes account and credit apple that I was charged if needed. It is getting frustrating that no one from CH has contacted me with an apology yet or tried to resolve the issue.

Thanks.

Still waiting for someone to contact me. I have now put in 3 support tickets - it has been long enough of a wait to hear something back. Please contact me, I have all the receipts to prove the purchases.

Still waiting for someone to contact me. I have now put in 3 support tickets - it has been long enough of a wait to hear something back. Please contact me, I have all the receipts to prove the purchases.

Dont work on weekends

This is directed at whoever takes care of glitches/bugs.

I purchased 24000 platinum during the double platinum event and didn't receive 8000 of it. I contacted apple support as well as sent in 2 mail reports from my toon to CH support. I have yet to hear back from Celtic heroes and iTunes says this is a developer problem. Please either issue me a credit in full or put the plat onto my toon - contact me first please. I can provide proof from my iTunes account and credit apple that I was charged if needed. It is getting frustrating that no one from CH has contacted me with an apology yet or tried to resolve the issue.

Thanks.

Hey EmeraldThumbGaiboi,

Sorry that you are experiencing problems.

So that we can investigate this further please contact our Support Team at [email protected] with the iTunes receipt and any steps/errors that occurred during purchase so that help can be provided.

Lastly, when sending the receipt, please include the following:
- Username
- Character, level and world that the Platinum was purchased on

Once we have the above, we will be able to investigate the matter and take the relevant action to assist you.

Thanks

This is directed at whoever takes care of glitches/bugs.

I purchased 24000 platinum during the double platinum event and didn't receive 8000 of it. I contacted apple support as well as sent in 2 mail reports from my toon to CH support. I have yet to hear back from Celtic heroes and iTunes says this is a developer problem. Please either issue me a credit in full or put the plat onto my toon - contact me first please. I can provide proof from my iTunes account and credit apple that I was charged if needed. It is getting frustrating that no one from CH has contacted me with an apology yet or tried to resolve the issue.

Thanks.

Hey EmeraldThumbGaiboi,

Sorry that you are experiencing problems.

So that we can investigate this further please contact our Support Team at [email protected] with the iTunes receipt and any steps/errors that occurred during purchase so that help can be provided.

Lastly, when sending the receipt, please include the following:
- Username
- Character, level and world that the Platinum was purchased on

Once we have the above, we will be able to investigate the matter and take the relevant action to assist you.

Thanks

So I have still yet to have a reply from anyone on that email. It has been weeks trying to figure this out. I sent them the receipts from ITunes, sent them all the info you requested, and still no reply from one team member. Can someone please refund my $156 CAD or give me my 8k plat. Thank you.

So I have still yet to have a reply from anyone on that email. It has been weeks trying to figure this out. I sent them the receipts from ITunes, sent them all the info you requested, and still no reply from one team member. Can someone please refund my $156 CAD or give me my 8k plat. Thank you.

You'r email is currently in the Support Inbox for review.

Platinum issues are directly handled by Support Lead Morgana who has unfortunately had to take a few days of absence.

I have flagged your email for her attention upon return.

So I have still yet to have a reply from anyone on that email. It has been weeks trying to figure this out. I sent them the receipts from ITunes, sent them all the info you requested, and still no reply from one team member. Can someone please refund my $156 CAD or give me my 8k plat. Thank you.

You'r email is currently in the Support Inbox for review.

Platinum issues are directly handled by Support Lead Morgana who has unfortunately had to take a few days of absence.

I have flagged your email for her attention upon return.

Thank you Muldar, I really appreciate your help in this. It is just frustrating when I get no response at all in an email. Even a follow up response with someone saying that it is under review would have kept me from posting yet again.... Again, very much appreciated.

Kindest,

Gaib

So I have still yet to have a reply from anyone on that email. It has been weeks trying to figure this out. I sent them the receipts from ITunes, sent them all the info you requested, and still no reply from one team member. Can someone please refund my $156 CAD or give me my 8k plat. Thank you.

You'r email is currently in the Support Inbox for review.

Platinum issues are directly handled by Support Lead Morgana who has unfortunately had to take a few days of absence.

I have flagged your email for her attention upon return.

Another 10 days has gone by.... still no response. Can you please remind her once more. This is now absolute absurd.

So I have still yet to have a reply from anyone on that email. It has been weeks trying to figure this out. I sent them the receipts from ITunes, sent them all the info you requested, and still no reply from one team member. Can someone please refund my $156 CAD or give me my 8k plat. Thank you.

You'r email is currently in the Support Inbox for review.

Platinum issues are directly handled by Support Lead Morgana who has unfortunately had to take a few days of absence.

I have flagged your email for her attention upon return.

Another 10 days has gone by.... still no response. Can you please remind her once more. This is now absolute absurd.

I've directly forwarded your email to Morgana now and flagged it for her attention.

Should have a reply this week.