Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

MY ACCOUNT IS GONE

#1
So this morning I tried to log onto my level 160 rogue and it said that I had the incorrect password and username!! I logged on the night before and it worked just fine. I believe that somehow someone hooked their email to my account because I couldn't get the registration working earlier this week. PLEASE get me my character back. I have been playing for years and spent so much money on the game that I don't want all of that progress to go to some guy who just changed the email and password. Please help, this means a ton to me. Thank you
Last edited by Potatosaurus on Fri Jun 02, 2017 2:24 am, edited 1 time in total.

Re: MY ACCOUNT IS GONE

#2
In the event of suspicious activity on your account or if you feel you have been hacked, change your password immediately.

Be advised that account sharing is against our usage policies and losses incurred during such periods will not be reimbursed.

Furthermore maintaining your account and items is a user’s responsibility as we are unable to return traded or lost items that appear as being conducted by you.

Please send an email to [email protected] with details of what has happened, including information to verify you as the original account owner such as the following:

username, characters on the account (inc levels), worlds, premium purchases, when the account was created, how much has been spend on the account, email address associated with the account and memorable items on the account.

Thanks

Re: MY ACCOUNT IS GONE

#3
In the event of suspicious activity on your account or if you feel you have been hacked, change your password immediately.

Be advised that account sharing is against our usage policies and losses incurred during such periods will not be reimbursed.

Furthermore maintaining your account and items is a user’s responsibility as we are unable to return traded or lost items that appear as being conducted by you.

Please send an email to [email protected] with details of what has happened, including information to verify you as the original account owner such as the following:

username, characters on the account (inc levels), worlds, premium purchases, when the account was created, how much has been spend on the account, email address associated with the account and memorable items on the account.

Thanks
you sort of have to give acc back if they spend money
Hi

Re: MY ACCOUNT IS GONE

#4
In the event of suspicious activity on your account or if you feel you have been hacked, change your password immediately.

Be advised that account sharing is against our usage policies and losses incurred during such periods will not be reimbursed.

Furthermore maintaining your account and items is a user’s responsibility as we are unable to return traded or lost items that appear as being conducted by you.

Please send an email to [email protected] with details of what has happened, including information to verify you as the original account owner such as the following:

username, characters on the account (inc levels), worlds, premium purchases, when the account was created, how much has been spend on the account, email address associated with the account and memorable items on the account.

Thanks
you sort of have to give acc back if they spend money
They don't as when you join you agree that your toon and everything on your toon is property of OTM.
Zyz 220 Druid
Noah Fences 220 Rogue

Re: MY ACCOUNT IS GONE

#5
In the event of suspicious activity on your account or if you feel you have been hacked, change your password immediately.

Be advised that account sharing is against our usage policies and losses incurred during such periods will not be reimbursed.

Furthermore maintaining your account and items is a user’s responsibility as we are unable to return traded or lost items that appear as being conducted by you.

Please send an email to [email protected] with details of what has happened, including information to verify you as the original account owner such as the following:

username, characters on the account (inc levels), worlds, premium purchases, when the account was created, how much has been spend on the account, email address associated with the account and memorable items on the account.

Thanks
you sort of have to give acc back if they spend money
They don't as when you join you agree that your toon and everything on your toon is property of OTM.
but if someone was too throw a law suit on because the money im certain the account would be given back
Hi

Re: MY ACCOUNT IS GONE

#6

you sort of have to give acc back if they spend money
They don't as when you join you agree that your toon and everything on your toon is property of OTM.
but if someone was too throw a law suit on because the money im certain the account would be given back
I guess if someone wanted to spend the money on a lawyer, take time off work, and fly out to Scotland to try and argue that you disagreed with the terms of service you agreed to and want your acct back, maybe it might come out in your favor. I don't know. But that sounds expensive and time consuming. I'm trying to imagine a judge keeping a straight face and not spend the entire time rolling his or her eyes.
Zyz 220 Druid
Noah Fences 220 Rogue

Re: MY ACCOUNT IS GONE

#7
Probably would reach a settlement and never reach court because this is over virtual items and it's kind of silly. Costs of a lawyers and all these proceeding would cast most likely more then the accs worth over the years.
“In 900 years of time and space, I’ve never met anyone who wasn’t important”
— The Doctor, Season 6, Christmas Special

Gwydion
Rogue: FlameBlade21- 223+
Ranger: Ethain- 215+
Mage: Stump 211+

Epona
Rogue: Caliber 217+

Re: MY ACCOUNT IS GONE

#8
i also lost my account.
id begins with ratchet. my char name Ashleyolsen
i didnt needet email to register this account.
once i logged out pw was gone. pw is 8 signs long
its now a frozen account.
i need admin for giving me a password or that i can make me a email that i can get my pw.

Re: MY ACCOUNT IS GONE

#9
i also lost my account.
id begins with ratchet. my char name Ashleyolsen
i didnt needet email to register this account.
once i logged out pw was gone. pw is 8 signs long
its now a frozen account.
i need admin for giving me a password or that i can make me a email that i can get my pw.
For account retrieval you will have to contact [email protected].

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Cheers

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