Celtic Heroes

Against my better judgement, I accepted one last free plat offer thru supersonic. I am owed 200 plat on this offer. I sent SS proving I downloaded game and that I finished the required game level. I am baffled why OTM allows these swindlers to take advantage of it's players. Makes me think revenue stream is more important than customer service, let alone just doing the right thing. Why don't they assist players? When our claims are rejected....we have no where left to go.

Unfortunately, we do not have any control over the advertising companies offers. They are controlled by the advertising company and the companies who advertise through them.

Please contact the offerwall that you completed the offer with by tapping the "Need Help" button found at the bottom of their respective page.

If you do this, please send them a screenshot of the offers page on your device that shows the offer you are referring to and also include any reference numbers that are present on the screen to allow them to locate your devices offer easier.

Thanks

Against my better judgement, I accepted one last free plat offer thru supersonic. I am owed 200 plat on this offer. I sent SS proving I downloaded game and that I finished the required game level. I am baffled why OTM allows these swindlers to take advantage of it's players. Makes me think revenue stream is more important than customer service, let alone just doing the right thing. Why don't they assist players? When our claims are rejected....we have no where left to go.

1 thing that works in ch?
Other than crap servers

Obviously, I sent all the screenshots and jumped through hoops....That is why I am complaining. When OTM does not demand fair and truthful business practices from their advertisers...you create​ a perfect recipe for advertisers to engage in deceptive and fraudulent business tactics. They lie, steal, and scam players regularly. Players are told....Sorry we can't help you. It's no wonder your advertisers offer no real follow through or help to players when we are legitimately owed plat.

With all the server and lag problems, I understand plat and advertisers problems are on your short list of issues to deal with. But in my opinion, it shows OTMs integrity...When they are informed and still knowingly allow advertisers to screw over their players. If your company offers a service through your app (like free plat), you should offer some sort of conflict resolution. OTM can demand advertisers explicitly tell players what SPECIFIC screenshots they want BEFORE accept offer wall. (Ex what type screenshot will PROVE each step of offer). Then there is no ambiguity. If it is about income...There is a way for OTM to investigate and pay for employees time. You can withhold advertisers payment , when it is proven advertisers owed a player plat. Eventually, advertisers will realize they must be honest and pay YOUR customers. The complaints will reduce, as will the demand on your time. Basic customer service and follow through is what I am requesting.