Celtic Heroes

I accidentally wrote my password to often wrong and oi got message i need to reset pw. i did the steps, but the email dont come. i tried again still not working. what shoud i do?
pls answer fast i loose actpoints in my clan^^

Is your registered email an @hotmail address?

I try to reset password and it say incorrect email when i have the same email but dont let me change my password i need help and i send a email to support like 3 weeks aho and i still haven't got a reply back i wanna play again

no no hotmail,,@outlook

Please contact [email protected] with the following details.

If you can provide them with the answers to these questions it will help speed up the process:

- Username for account -
- Registered email -
- When account created/last played -
- Character(s) name(s) on the account - include deleted ones if you can remember them -
- Character levels on the account -
- Clans that characters are members of -
- Servers the characters are on -
- Premium purchases made -
- Any plat purchases made on the account and amount -
- Some items that characters will have or have equipped -

Thanks

i sended mail few days ago no reply. i sended today again.