Celtic Heroes

Why no admin helps in this game? So many days no response from anyone. Any admin send me pm? I need help my 2 accounts are not working

I'm sure that VR is very backed up because of all the issues from the update. They are usually about a week behind in support requests, and the update may have lengthened that. They will get to you when they can, but because they are a small company with such a large playerbase, it can be hard to keep up with tickets at times.

Be patient. I can understand how frustrating it can be to not be able to access an account, but there's a line, there are people who I'm sure have been waiting longer than you.

Out of interest does every email sent relating to an issue go straight to the back of this line meaning we have to wait our turn every time?

Out of interest does every email sent relating to an issue go straight to the back of this line meaning we have to wait our turn every time?

I do not know for sure, my guess is that if you are replying to the original email it will remain as an open ticket. If you send new emails, they would likely get pushed to the end of the line, since VR wouldn't know that it was part of the opened ticket.

The few times I've email Support, they've always replied quickly after I send a reply to their original reply.

i cannot access my accounts ... when i forget password then it says email or username is wrong but it is correct