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[COMPLETE] Server Maintenance - Tuesday, March. 1st, 2022 @ 8:00 AM CET

Posted: Mon Feb 28, 2022 3:32 pm
by Acalos
Heroes.

We are going to take down the servers tomorrow for maintenance.

Downtime starts on the 1st of March at 8AM CET and is planned for 4 hours.

Re: Server Maintenance - Tuesday, March. 1st, 2022 @ 8:00 AM CET

Posted: Tue Mar 01, 2022 10:38 am
by Acalos
Heroes!

First of all, thank you for your patience so far. Unfortunately, we need to extend the downtime by 1 hour until 1 pm CET. Thank you for your understanding.

[COMPLETE] Server Maintenance - Tuesday, March. 1st, 2022 @ 8:00 AM CET

Posted: Tue Mar 01, 2022 12:00 pm
by Acalos
Heroes!

The maintenance is over and you can soon log back into the game! (after downloading the update)
Android users are currently not able to submit in-game support tickets due to a UI issue, Bank filters are also not working at this moment. We hope to fix both issues tomorrow without additional downtime. If you require the assistance of the support, please submit a ticket via our support site: https://support.decagames.com/hc

Apple Users are getting disconnected when switching servers when using Apple Sign-In.
On the good side, players that were impacted by the Apple Sign-In issues the past week, have now received 2 packs of platinum, adding up to a total of 660 platinum.

We thank you for your patience and understanding.