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Can't get past splash screen?

Posted: Thu Mar 02, 2017 1:54 am
by Alyssandra
So, until today I'd been unaffected by login issues. But now I can't get past the splash screen on either wifi or data. What's happening with the other login issues, is it the same or different?

Re: Can't get past splash screen?

Posted: Thu Mar 02, 2017 4:31 am
by Plus3
So, until today I'd been unaffected by login issues. But now I can't get past the splash screen on either wifi or data. What's happening with the other login issues, is it the same or different?
Since the last software download you cannot get past the login screen if you don't have a functioning connection to OTM servers.

If you are having problems at a server reset or boss call the problem is just likely to reoccur.

If you have internet connectivity, such as safari (for iOS), then the issue appears to be a handshaking bug when connecting.

What fixes it on many devices is to:

1) use a vpn. There are apps for this on iOS and android.

2) force close ch, try another connection type (different wifi, or switch to from cellular), launch CH

3) force close CH, close your connection (example:
Turn off wifi or cellular data), open CH, wait on the splash screen for about 30 seconds, force close CH, open/enable your connection, open CH again and log normally.

I haven't tested 2,3 on android devices but I have heard option 1 does work. There will hopefully be a fix soon.

* to force close an app on iOS
1 double tap the home button
2a on newer iOS versions 8+ swipe off the app by moving it upward
2b on older iOS versions hold down the app on the mini bar and then tap the x

Re: Can't get past splash screen?

Posted: Thu Mar 02, 2017 7:04 am
by Numbernine
Same same same!
Now its not just connection it stucks at first... I cant even check the network or see the login screen... Its the same problem... Hope they fix it sooon.... Its around a year that i lost CH for this problem

Re: Can't get past splash screen?

Posted: Thu Mar 02, 2017 8:58 am
by Storm
Yesterday after reset and the connection issues , I did get messsage saying
" patch server not found".