Celtic Heroes

The Official Forum for Celtic Heroes, the 3D MMORPG for iOS and Android Devices

Re: Account disabled?

#11
But i agree. If this so called nativex is just causing confusion and the oldest of people and players getting banned, then i say get it rid of.
Level 150 Rogue World:Belenus
Clan: Ronin
I play on my free time, usualy on weekends and if my grades are good on weekdays.

Re: Account disabled?

#12
Oh so thats what they were doing during the server downtime, funny how they give the players(mostly kids)an opportunity to get free plat. And when they do they get banned. Eh, otm can care less about its customers in this case making them wait for weeks upon end(sometimes never replying) to Finaly reply. You know what strikes me? Huge mmos like runescape reply within 16-24hours and i can promise you they get much more requests than these so called otm staff. Yet otm acts so professional in there Facebook posts when they can care less about you. I can tell you one thing they care about, MONEY
Preach brotha preach! Expect to get a warning ffrom admin because you posted the truth.

Re: Account disabled?

#14
This really frustrates me. I have tried to be supportive through all the update. To find out people were banned for an exploit that was encouraged by the game (i saw the message over and over to get free plat as i logged in) is ridiculous.

I personally do not have a banned account and I have not done any nativex offers, so i say this as a unbiased person who spend money on plat. What im pissed off about is that time and resources was spent this week on banning players that were acting within the realm of the games parameters when there is still a bunch of crap wrong with the game. I have numerous friends who cant play still on their iPhone 4 yet instead of focusing on taking care of players who pay money to play the company is addressing the freeloaders. Stupid business plan.

The reason i wandered over to the forums tonight is i just got kicked by a notification on my device for the eighth time today. This issue alone may cause me to quit. I use my device for business purposes and so I need to see the calendar notifications and if i have to chose between celtic heroes and work I will chose work.

To find out that instead of taking care of the issues that effect plat buyers they are addressing people that are playing for free. WTF. I am so close to calling the person at apple that has represented me in previous refunds on other games that were fraudulently charged to me and demand that the hundreds that I have spent on this game in the last year be refunded.

OTM disable an account without warning - bad idea

Disable an account for using a system you provided - bad idea

Spend time disabling accounts that aren't currently hurting the game when you have a broken game - just dumb.

I know your a small company but come on!

Seriously from what we can see arjunlite has spent more time addressing issues than you have, and he's a player. Communicate to us tell us that you know what the problems are; list them all one by one, then give us a timeline in which you will fix them.

I oversee 80 employees at my business and when we make a mistake we communicate over and beyond for the client what is taking place and how we are fixing it and when they can expect things to be normal. And in most business we under promise and over deliver on time commitments. At this point i hope a manager is in an office somewhere sweating over whether or not he/she will have a job after this week.
World - Gwydion - semi retired in 2020
- restarted in 2022 on Herne - 220 (rogue)

Searching for the next adventure.

Re: Account disabled?

#15
This really frustrates me. I have tried to be supportive through all the update. To find out people were banned for an exploit that was encouraged by the game (i saw the message over and over to get free plat as i logged in) is ridiculous.

I personally do not have a banned account and I have not done any nativex offers, so i say this as a unbiased person who spend money on plat. What im pissed off about is that time and resources was spent this week on banning players that were acting within the realm of the games parameters when there is still a bunch of crap wrong with the game. I have numerous friends who cant play still on their iPhone 4 yet instead of focusing on taking care of players who pay money to play the company is addressing the freeloaders. Stupid business plan.

The reason i wandered over to the forums tonight is i just got kicked by a notification on my device for the eighth time today. This issue alone may cause me to quit. I use my device for business purposes and so I need to see the calendar notifications and if i have to chose between celtic heroes and work I will chose work.

To find out that instead of taking care of the issues that effect plat buyers they are addressing people that are playing for free. what. I am so close to calling the person at apple that has represented me in previous refunds on other games that were fraudulently charged to me and demand that the hundreds that I have spent on this game in the last year be refunded.

OTM disable an account without warning - bad idea

Disable an account for using a system you provided - bad idea

Spend time disabling accounts that aren't currently hurting the game when you have a broken game - just dumb.

I know your a small company but come on!

Seriously from what we can see arjunlite has spent more time addressing issues than you have, and he's a player. Communicate to us tell us that you know what the problems are; list them all one by one, then give us a timeline in which you will fix them.

I oversee 80 employees at my business and when we make a mistake we communicate over and beyond for the client what is taking place and how we are fixing it and when they can expect things to be normal. And in most business we under promise and over deliver on time commitments. At this point i hope a manager is in an office somewhere sweating over whether or not he/she will have a job after this week.
The account is infact there property, so you cant make a complaint and get your account back if they just feel like they dont want too. However the money that you spent. If not being treated right should be YOUR property. Im sure you have a chance on getting a refund if not a 100% chance. 8-)
Level 150 Rogue World:Belenus
Clan: Ronin
I play on my free time, usualy on weekends and if my grades are good on weekdays.

Re: Account disabled?

#16
I oversee 80 employees at my business and when we make a mistake we communicate over and beyond for the client what is taking place and how we are fixing it and when they can expect things to be normal. And in most business we under promise and over deliver on time commitments. At this point i hope a manager is in an office somewhere sweating over whether or not he/she will have a job after this week.
I know for a fact I would lose my job if I delivered anything half as bad as what OTM has done.
  • Playing since Christmas 2011
    Remove BoE
    Make new endgame content providing similar rewards but without the need for dominant clans
    Add horizontal content

Re: Account disabled?

#17
If you abuse a platinum glitch you deserve to be banned plain and simple.
This guy has no clue what we are talking about.
shathe: level 100
XxrougexX: level 65
Iceshards: level 61
Shathebank: well.... he's a bank: level 5
[img][/img]

Re: Account disabled?

#18
This really frustrates me. I have tried to be supportive through all the update. To find out people were banned for an exploit that was encouraged by the game (i saw the message over and over to get free plat as i logged in) is ridiculous.

I personally do not have a banned account and I have not done any nativex offers, so i say this as a unbiased person who spend money on plat. What im pissed off about is that time and resources was spent this week on banning players that were acting within the realm of the games parameters when there is still a bunch of crap wrong with the game. I have numerous friends who cant play still on their iPhone 4 yet instead of focusing on taking care of players who pay money to play the company is addressing the freeloaders. Stupid business plan.

The reason i wandered over to the forums tonight is i just got kicked by a notification on my device for the eighth time today. This issue alone may cause me to quit. I use my device for business purposes and so I need to see the calendar notifications and if i have to chose between celtic heroes and work I will chose work.

To find out that instead of taking care of the issues that effect plat buyers they are addressing people that are playing for free. what. I am so close to calling the person at apple that has represented me in previous refunds on other games that were fraudulently charged to me and demand that the hundreds that I have spent on this game in the last year be refunded.

OTM disable an account without warning - bad idea

Disable an account for using a system you provided - bad idea

Spend time disabling accounts that aren't currently hurting the game when you have a broken game - just dumb.

I know your a small company but come on!

Seriously from what we can see arjunlite has spent more time addressing issues than you have, and he's a player. Communicate to us tell us that you know what the problems are; list them all one by one, then give us a timeline in which you will fix them.

I oversee 80 employees at my business and when we make a mistake we communicate over and beyond for the client what is taking place and how we are fixing it and when they can expect things to be normal. And in most business we under promise and over deliver on time commitments. At this point i hope a manager is in an office somewhere sweating over whether or not he/she will have a job after this week.
This guy does know what we are talking about
shathe: level 100
XxrougexX: level 65
Iceshards: level 61
Shathebank: well.... he's a bank: level 5
[img][/img]

Re: Account disabled?

#19
I was one of those guys who got banned for with no warning and it's been 10 days since then. Yesterday I got an email asking for all the char names on the acc (seemed like a good idea) and then today I got another email saying that this is the 2nd time I've been banned for the nativeX glitch....even though this is the first time I've ever been banned on ANY game. They screwing a lot of things up atm. And I really want to get MY DANG WHITE TOPHAT.
shathe: level 100
XxrougexX: level 65
Iceshards: level 61
Shathebank: well.... he's a bank: level 5
[img][/img]

Re: Account disabled?

#20
We had to disable accounts while we sorted out issues with NativeX from a glitch that they introduced when Destiny launched. We have put further security measures in place to make sure that this is dealt with automatically in the future. Now that the situation is fully under control we will start working on getting accounts restored. The Destiny launch and the NativeX issue have put extra strain on the support team, so if you're one of the accounts that participated in the glitch it may take time to get you sorted out.

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