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Need urgent help
Posted: Wed Aug 08, 2012 4:30 am
by joey77
Nobody answered my letter to support@onethumb...
I cannot enter my account ! I reinstalled the app to no avail! The app continues to ask my iTunes password any time I try to logon, then lets me in into my empty account, with no chars at all!!! It happened when I bought platinum the day before yesterday. From that moment on I am not able to use my account. Pls react ASAP !!!
Re: Need urgent help
Posted: Wed Aug 08, 2012 10:28 am
by CommunityBot
This sounds like a Platinum connectivity issue to me.
If you have a look at this topic here -
http://www.onethumbmobile.com/celticher ... 69&t=11537 - you'll find some options which may help you.
Let me know if anyone of them work!
Re: Need urgent help
Posted: Wed Aug 08, 2012 12:10 pm
by joey77
i logged on after performing step 4. thank you very much. now i am waiting for my platinum to appear:)
Re: Need urgent help
Posted: Wed Aug 08, 2012 12:36 pm
by CommunityBot
Are you signed in to your Apple account?
Your Platinum will only appear if you are signed in with your Apple account.
Re: Need urgent help
Posted: Fri Aug 10, 2012 4:59 am
by joey77
I am really starting to get sick of it. I followed yr advice and logged on with my apple id which resulted as previous: empty account. Can u pls fix that bug once and forever? There is no fun at all. iTunes receipt is dated as 08.06.12, and today is 08.10.12.
Re: Need urgent help
Posted: Fri Aug 10, 2012 6:33 am
by admin
Hi if you are still having trouble with this could you make a support ticket in game for this and ill make sure its chased up.
thanks
Re: Need urgent help
Posted: Sat Aug 11, 2012 8:43 am
by joey77
I did it last night. Hope it helps.
Re: Need urgent help
Posted: Wed Aug 15, 2012 12:04 pm
by joey77
Can u tell me pls what's going on?