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Sort of screwed up
Posted: Wed Aug 03, 2016 6:54 pm
by Rattlesnack
So I was mailing stuff to my alts, and wasn't paying attention to who I sent one mail to, I have no idea now

. I lost a green spectral charm and an 80/10 spirit cape today, on the account DrEvil. Help otm
Thanks.
By the way, this happened on epona
Re: Sort of screwed up
Posted: Thu Aug 04, 2016 9:40 am
by Muldar
Could you submit an in-game support ticket detailing the issue and ask for your mail history for the specific mail.
The support team will then be able to look through your mail history and tell you where the item went.
Cheers
Re: Sort of screwed up
Posted: Thu Aug 04, 2016 2:22 pm
by TheLordOfDiablos
Best of luck, mate ._.
Re: Sort of screwed up
Posted: Fri Aug 05, 2016 12:23 am
by Hison
Took 3 weeks to get answer. And answer didn't even help me. That happend about 6 days ago
Re: Sort of screwed up
Posted: Sun Aug 07, 2016 8:56 am
by Blackstorm
Best wishes to you buddy,
Just pray that the person who receives it mails it back to you or the OTM team sorts this out for you

Re: Sort of screwed up
Posted: Wed Aug 10, 2016 3:15 pm
by Rattlesnack
So here's an update...I'm waiting out the 27-ish days for the mail, as the support team said they cannot retrieve sent mail. Nothing left but to hope they either don't log in or send it back if they do get it. Losing that stuff through a typo in the mail name...

Re: Sort of screwed up
Posted: Wed Aug 10, 2016 4:22 pm
by Wolfenstien
So here's an update...I'm waiting out the 27-ish days for the mail, as the support team said they cannot retrieve sent mail. Nothing left but to hope they either don't log in or send it back if they do get it. Losing that stuff through a typo in the mail name...

I lost mills in one mail before and the person must've logged and retrieved cuz I never got back after being told I had to wait
Which is complete *** ***. You made this game so you can retrieve the damn mail. Excuses getting old lately.
Re: Sort of screwed up
Posted: Wed Aug 10, 2016 4:30 pm
by Hison
Did they even tell you the name to who you mailed?
Re: Sort of screwed up
Posted: Wed Aug 10, 2016 5:56 pm
by Rattlesnack
Did they even tell you the name to who you mailed?
Yeah, but i guess they're treating it like the final trade policy. Ridiculous since I typed The instead of Mr
Re: Sort of screwed up
Posted: Thu Aug 11, 2016 12:11 am
by Hison
so I have to do my piece by piece. So I had items on one character and they said that its on two characters so I got on those two and trying to get more info on where did the items went from those two characters and when I ask them "can you please tell me where the items went" they said this